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Policies

  • Order Processing Time

    Orders are usually processed and shipped within 1-3 business days (excluding weekends/holidays).

    Orders submitted before 5pm will be processed on the same day; after that time it will be postponed to the next business day.

  • Shipping Rates and Delivery Scope

    ① Distance/weight-based billing (calculated automatically at checkout);

    ② Free shipping threshold (over $29);

    ③ Arrangement of shipment according to the nearest overseas warehouse address of the receiving address.

    Delivery range: United States

    Not covered areas: U.S. dependent islands and other remote areas."

    Local Delivery: Not supported at the moment.

  • Shipping Key Terms

    DUTIES & TAXES: “Your parcel may incur customs duties/import taxes when entering the country, such costs are borne by the buyer, please check the local policy in advance.”

    Timing Note: US mainland orders are expected to be delivered in 5-7 business days (may be delayed by local weather and holidays).

  • Returns and after-sales

    ① Returns without damage: contact customer service within 7 days after signing, send it back at your own expense;

    ② Quality problems / wrong shipment: provide the order number + photos of the product to the e-mail tigertyGina@gmail.com, we will bear the cost of shipping and reissue / refund;

    ③ Lost / damaged parcels: logistics insured orders can be claimed, and the non-insured orders negotiated part of the compensation.

  • Other mandatory terms

    Logistics Tracking: “You will receive the logistics order number after shipment, through [USPS official logistics website] real-time query.”

    Service Interruption Statement: “Extreme weather/strikes and other force majeure may cause delays, please pay attention to the official website announcement.”

    Contact Information: “For logistics questions, please email to tigertyGina@gmail.com (with order number).”