Logistics policy

1. Order Processing Time 
"Orders are usually processed and shipped within 1-3 business days (excluding weekends/holidays). Orders submitted before 5pm will be processed on the same day; after that time it will be postponed to the next business day."

2. Shipping Rates and Delivery Scope 
① Distance/weight-based billing (calculated automatically at checkout); 
② Free shipping threshold (over $29); 
③ Arrangement of shipment according to the nearest overseas warehouse address of the receiving address.
Delivery range: United States 
Not covered areas: U.S. dependent islands and other remote areas."
Local Delivery: Not supported at the moment."

3. Shipping Key Terms 
DUTIES & TAXES: “Your parcel may incur customs duties/import taxes when entering the country, such costs are borne by the buyer, please check the local policy in advance.”
Timing Note: US mainland orders are expected to be delivered in 5-7 business days (may be delayed by local weather and holidays).

4. Returns and after-sales 
① Returns without damage:  contact customer service within 7 days after signing, send it back at your own expense; 
② Quality problems / wrong shipment:  provide the order number + photos of the product to the e-mail tigertypatch@outlook.com, we will bear the cost of shipping and reissue / refund; 
③ Lost / damaged parcels:  logistics insured orders can be claimed, and the non-insured orders negotiated part of the compensation.

5. Other mandatory terms 
Logistics Tracking: “You will receive the logistics order number after shipment, through [USPS official logistics website] real-time query.”
Service Interruption Statement: “Extreme weather/strikes and other force majeure may cause delays, please pay attention to the official website announcement.”
Contact Information: “For logistics questions, please email to tigertypatch@outlook.com (with order number).”